Terms and conditions

Effective date: 26 August 2026
Last updated: 26 August 2026

These Terms of Use (“Terms”) govern access to and use of www.grainsmart.io, GrainSmart mobile applications, software, digital products, and related services (together, the “Services”).

The Services are provided by Grainsmart LLC, trading as GrainSmart (“GrainSmart”, “we”, “us”, or “our”).

By creating an account, subscribing to, accessing, or using the Services, you agree to these Terms. If you do not agree, you must not access or use the Services.

1. Our Details

Legal business name: Grainsmart LLC
Trading name: GrainSmart
Business type: Business-to-business and business-to-government software-as-a-service provider
Registration country: Uzbekistan
Registration date: 22 April 2026
Registration number: 312 981 260
Registered address: IT Park, Amir Temur Avenue, Namangan City, Namangan, Uzbekistan
Website: www.grainsmart.io
Support, privacy, legal and complaints email: support@grainsmart.io
Telephone: +998 91 888 94 37
Privacy contact: Rashid Kayam

2. Eligibility and Business Use

The Services are intended for business and government users. You must be at least 18 years old and legally able to enter into a binding agreement to use the Services.

If you use the Services for an organisation, you confirm that you have authority to bind that organisation to these Terms. In that case, “you” and “your” refer to both you individually and the organisation you represent.

The Services are not directed to, and must not be used by, children.

3. Accounts

You must create an account to use certain features of the Services. You agree to provide accurate, complete, and current account information and to keep it updated.

You are responsible for:

• Protecting your passwords, credentials, devices, and access methods
• Limiting access to authorised users within your organisation
• Ensuring that all authorised users comply with these Terms
• All activity occurring through your account, except to the extent caused by our failure to maintain appropriate security
• Informing us promptly at support@grainsmart.io if you suspect unauthorised access, a security incident, or credential compromise

We may suspend, secure, restrict, or close an account where we reasonably believe it is necessary to protect the Services, users, data, or legal rights.

4. Subscription Services

GrainSmart offers subscription-based software services. Subscription plans, fees, billing cycles, available features, payment terms, renewal terms, and applicable taxes will be presented at checkout, in the applicable Order Form, or in another written agreement.

Subscriptions are billed in advance on a monthly or annual basis unless otherwise stated.

Subscriptions automatically renew at the end of each billing period unless cancelled before the next renewal date. You can cancel as described in our Refund and Cancellation Policy.

Our Refund and Cancellation Policy forms part of these Terms and is available at www.grainsmart.io.

5. Payments and Taxes

You authorise GrainSmart and its payment providers, including Stripe where used, to charge the payment method you provide for subscription charges, applicable taxes, and other fees disclosed before purchase.

You are responsible for all applicable taxes, levies, duties, government charges, and withholding obligations related to your use of the Services, except taxes based on GrainSmart’s net income.

If payment fails, we may retry payment, issue a notice, limit account access, suspend paid features, or terminate the subscription after reasonable notice.

6. Free Trials

Where a free trial is offered:

• You may cancel before the trial ends.
• If you cancel before the trial end date, no subscription charge will be made.
• If you do not cancel before the trial ends, we may charge the payment method provided for the selected plan.
• We may limit or withdraw trial eligibility to prevent abuse, fraud, or repeated trial use.

7. Acceptable Use

You must use the Services lawfully, responsibly, and only for their intended business purpose.

You must not, and must not allow any user to:

• Violate any applicable law, regulation, sanctions regime, or third-party right
• Upload, transmit, store, or make available unlawful, infringing, fraudulent, abusive, defamatory, discriminatory, harmful, or malicious content
• Use the Services to harm, deceive, harass, threaten, exploit, or impersonate another person or organisation
• Upload malware, ransomware, viruses, malicious code, or harmful files
• Interfere with, overload, damage, disable, or disrupt the Services, network, infrastructure, or security controls
• Attempt to access accounts, systems, data, or features without authorisation
• Circumvent authentication, technical restrictions, access controls, rate limits, or security measures
• Reverse engineer, decompile, disassemble, copy, or attempt to derive source code or underlying ideas from the Services, except where this is prohibited from restriction by applicable law
• Use automated tools, bots, crawlers, scraping, data mining, harvesting, or extraction tools without our prior written consent
• Resell, lease, rent, sublicense, distribute, or make the Services available to third parties unless authorised by a written agreement
• Use the Services to develop a competing product or service using GrainSmart confidential information or technology
• Interfere with another user’s access to or enjoyment of the Services

8. Customer Data

“Customer Data” means data, content, information, files, materials, and personal information submitted, uploaded, entered, transmitted, or otherwise made available by you or your authorised users through the Services.

You retain all rights in Customer Data. You grant GrainSmart a non-exclusive, worldwide, royalty-free right to host, process, transmit, reproduce, back up, modify solely for technical purposes, and otherwise use Customer Data only as necessary to provide, secure, support, maintain, and improve the Services, comply with law, and enforce these Terms.

You confirm that:

• You have all rights, permissions, notices, and lawful bases necessary to provide Customer Data to GrainSmart
• Customer Data does not infringe rights or violate law
• Your instructions to GrainSmart relating to Customer Data are lawful
• You are responsible for the accuracy, quality, legality, and appropriateness of Customer Data

For personal data within Customer Data, your organisation will generally act as the controller and GrainSmart will generally act as a processor, processing that data on your documented instructions. A controller determines why and how personal data is processed, while a processor processes it on the controller’s behalf.

Where required, the parties will enter into a separate Data Processing Agreement.

9. GrainSmart Data and Feedback

We own all rights in the Services, software, documentation, designs, user interfaces, trade marks, logos, domain names, content, methods, analytics, and other GrainSmart materials, excluding Customer Data.

You receive a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to use the Services during your paid subscription term and in accordance with these Terms.

If you provide feedback, ideas, suggestions, or recommendations about the Services, you grant us a worldwide, perpetual, irrevocable, royalty-free right to use them without restriction or compensation, provided we do not identify you publicly without permission.

10. Privacy and Communications

Our handling of personal information is described in our Privacy Policy. Our use of cookies and similar technologies is described in our Cookie Policy.

We may send service-related communications, including account notifications, security notices, invoice notices, renewal notices, and changes to the Services. You cannot opt out of essential service communications while maintaining an active account.

Where permitted by applicable law, we may send marketing communications about GrainSmart products and services. You can unsubscribe by using the unsubscribe link in the email or by emailing support@grainsmart.io.

For UK and EU users, marketing rules may differ according to the recipient type and communication channel. Use an unsubscribe process that works immediately, and ensure marketing is only sent where there is a valid prior written consent legal basis.

11. Third-Party Services

The Services may integrate with or rely on third-party services, including Stripe, AWS, CRM platforms, email platforms, accounting providers, forms, and engineering APIs.

Your use of third-party services may be governed by their own separate terms and privacy notices. We are not responsible for third-party services, their availability, security, content, or practices.

We may change suppliers or integrations where reasonably necessary to operate, secure, improve, or maintain the Services.

12. Availability, Support, and Changes

We aim to provide reliable Services but do not guarantee uninterrupted, error-free, secure, or always-available access.

We may modify, maintain, suspend, restrict, or discontinue all or part of the Services where reasonably necessary for maintenance, security, legal compliance, operational reasons, supplier changes, service improvement, or protection of users.

Unless separately agreed in a signed service-level agreement, we do not provide a guaranteed uptime percentage, response time, recovery time, or service credit.

13. Suspension and Termination

You may stop using the Services at any time. Cancellation of paid subscriptions is governed by the Refund and Cancellation Policy or the applicable Order Form.

We may suspend or terminate your access immediately where we reasonably believe that:

• You have breached these Terms
• Payment is overdue or cannot be collected
• Your use presents a security, fraud, legal, reputational, or operational risk
• We are required to do so by law, court order, sanctions requirement, or regulator
• Continued provision would cause harm to GrainSmart, users, or third parties

Where appropriate, we will give notice and an opportunity to resolve the issue before termination.

On termination or expiry, your right to use the Services ends. You should export Customer Data before access ends. We may retain or delete data in accordance with our Privacy Policy, legal obligations, backup practices, and any applicable written agreement.

14. Confidentiality

Each party may receive confidential information from the other. Confidential information includes non-public business, technical, financial, commercial, customer, security, product, and operational information that is identified as confidential or should reasonably be understood as confidential.

Each party will use the other party’s confidential information only to perform or receive the Services and will protect it using reasonable care.

This obligation does not apply to information that is publicly available without breach, already lawfully known, independently developed, or lawfully received from a third party without confidentiality obligations.

A party may disclose confidential information where required by law, provided it gives prior notice where legally permitted.

15. Disclaimers

To the maximum extent permitted by law, the Services are provided on an “as is” and “as available” basis.

We do not guarantee that the Services will:

• Meet every business need or intended result
• Be uninterrupted, secure, error-free, or free of harmful components
• Be compatible with every device, network, browser, integration, system, or configuration
• Produce accurate or complete business outcomes, decisions, reports, forecasts, or results

The Services provide software functionality only. Unless expressly agreed in writing, GrainSmart does not provide legal, financial, tax, investment, accounting, medical, regulatory, or professional advice.

16. Limitation of Liability

To the maximum extent permitted by law, GrainSmart and its affiliates, directors, employees, contractors, licensors, and suppliers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive losses, including loss of profits, revenue, business opportunity, goodwill, data, anticipated savings, or business interruption.

GrainSmart’s total aggregate liability arising out of or relating to the Services or these Terms will not exceed the fees paid or payable by you to GrainSmart for the affected Services during the 12 months immediately before the event giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, fraudulent misrepresentation, deliberate misconduct, or death or personal injury caused by negligence where applicable law does not permit exclusion.

17. Indemnity

To the extent permitted by law, you will indemnify, defend, and hold harmless GrainSmart and its affiliates, directors, employees, contractors, licensors, and suppliers from claims, losses, liabilities, damages, costs, and expenses arising from:

• Your or your authorised users’ breach of these Terms
• Customer Data
• Your unlawful use of the Services
• Your infringement or alleged infringement of another party’s rights

This does not apply to the extent a claim is caused by GrainSmart’s own breach, negligence, or unlawful conduct.

18. Consumer Rights

The Services are intended primarily for B2B and B2G use. Nothing in these Terms excludes, restricts, or modifies rights that cannot lawfully be excluded under applicable consumer-protection law.

If mandatory law grants you rights that conflict with these Terms, that mandatory law will apply to the extent of the conflict.

19. Governing Law and Disputes

These Terms are governed by the laws of the Republic of Uzbekistan, excluding conflict-of-law rules.

The courts of Namangan, Uzbekistan will have exclusive jurisdiction over disputes arising from or related to these Terms, except to the extent mandatory law gives you the right to bring a claim in another jurisdiction.

Before starting formal proceedings, you agree to contact us at support@grainsmart.io and attempt in good faith to resolve the dispute for at least 30 days.

20. Changes to These Terms

We may update these Terms to reflect legal, technical, operational, security, service, or business changes.

The latest Terms will be posted on our website with an updated “Last updated” date. Material changes will apply prospectively. Where required by law, we will give additional notice before material changes take effect.

Your continued use of the Services after the updated Terms take effect means that you accept them, unless mandatory law requires a different process.

21. General

If any provision of these Terms is unenforceable, the rest remains in force.

Our failure to enforce a provision is not a waiver of that provision.

You may not assign or transfer your rights or obligations without our prior written consent. We may assign or transfer our rights or obligations in connection with a merger, acquisition, restructuring, financing, sale of assets, or transfer of the Services, subject to applicable law.

These Terms, the Privacy Policy, Cookie Policy, Refund and Cancellation Policy, and any applicable Order Form or signed agreement form the entire agreement between you and GrainSmart regarding the Services. If there is a conflict, the signed agreement or Order Form prevails to the extent of that conflict.

22. Contact

For questions, legal notices, complaints, or support:

Grainsmart LLC, trading as GrainSmart
IT Park, Amir Temur Avenue, Namangan City, Namangan, Uzbekistan
Email: support@grainsmart.io
Telephone: +998 91 888 94 37
Website: www.grainsmart.io